Glint: Re-engineering People Success

Jim Barnett, CEO & Co-Founder , GlintJim Barnett, CEO & Co-Founder “Successful business depends on successful people.” Organizations need to continuously keep track of employee experience and conduct reviews to improve the work culture and make it more engaging for forward-looking outcomes. From scenarios of employees leaving the enterprise to the reorganization of the enterprise, connecting the dots between various surveys to capture data throughout the employee lifecycle is essential to obtain a complete picture of the people. Traditionally businesses have been relying on archaic models of survey centric systems to gather and analyze employee feedback. However, these systems have been failing organizations. The crux of the issue with ‘survey platforms’ is that the survey is at the center of the data model; data remains captive within surveys, and different types of surveys don’t talk to each other. Because responses are siloed within surveys, it becomes a laborious task to analyze data across survey programs or link to business outcomes. “Realizing the limitations of survey-centric thinking, we invented a fundamentally new architecture that revolves around people, not surveys,” says Goutham Kurra, co-founder and CTO of Glint.

The company’s Glint platform aims at providing a real-time, data-driven platform for the most important part of any organization: its people. Glint’s unique approach combines modern organizational science, revolutionary technology, and intuitive design to help enterprises empower their people, not just respond to them. “We brought together the best thinking in organizational development and I-O psychology, cutting-edge advances in AI, machine learning, and real-time technology, and combined it with an intuitive user experience designed to be used by everyday people, rather than just analysts and consultants.”

The Re-Imagined Architecture

Glint brings a people-centric platform with a mission of helping organizations measure and improve the happiness and success of their people that in turn accelerates the success of the organization. The company’s people success platform, Glint, gives HR teams, leaders, and managers, on-demand access to real-time employee feedback data and displays a holistic view of the organization’s health, the insight to predict problems, and direction to take action. “Only the right people see the right survey data, and employees can choose to fill those out or not.
We do get average response rates of 85 percent though,” says Jim Barnett, CEO and co-founder of Glint. The platform uses short pulse surveys to deliver employee feedback to managers and executives in real time via a simple user interface. The pulses gather powerful data in a short span and with the help of an interactive dashboard displays a visual breakdown of an entire organization’s health. The holistic view afforded by Glint’s unique data model tightens confidentiality and privacy protection across surveys and other types of feedback. Once the pulse survey is completed, Glint’s artificial intelligence provides managers with recommended Focus Areas specific to the engagement dynamics of their teams. Glint also explains why a Focus Area has been recommended—typically a low comparative score on a high-impact engagement driver— enabling managers to understand the importance of each area. By leveraging Artificial Intelligence (AI) for HR technology, Glint utilizes predictive analytics and machine learning to generate real-time alerts for employee populations, which are at risk of increased attrition, decreased performance, or changes to key performance indicators.

Our new program will allow teams of all shapes, sizes, and longevity to understand and improve their effectiveness

Glint’s ready-to-run reports instantly offer clients engagement results and presentation-ready visualization. The platform also facilitates the HR department, leaders, and managers to view the engagement results specific to their roles, giving them quick visibility into response rates, scores, trends, and alerts. This enables them to seamlessly identify the areas that need attention and allows them to drill down deep into the data as per their requirements. “The benefits are clear: conversations with employees become fluid, on-going events. Real-time business outcome linkage allows for timely predictions and “what if” analyses,” says Kurra. Managers and employees get fresh, timely data and insights, empowering them to affect change at the grassroots. The boundaries between different types of surveys disappear, providing rich insight across the entire employee experience, rather than just one piece at a time. Glint Heat Maps are visual reports that compare engagement levels across employee population—from team to tenure, geography to gender on demand. Alongside, these maps point out the strength and opportunities of the client’s organization through visual representations.

Organizations can then improve their employee engagement by linking driver score to engagement levels as well as by comparing the customers’ performance with external benchmarks, internal company averages, and its own past performance.
This equips managers to easily spot anomalies in data before they impact employee engagement. The platform’s Comment Analytics feature leverages Natural Language Processing (NLP) to analyze numerous comments, surface key themes, relative sentiments, and representative snippets. The user also has the ability to filter, search or isolate prescriptive comments.

Designed for continuous improvement, Glint facilitates an ongoing cycle of feedback, learning, and change between managers and employees enabling employees to feel heard and empowered to do their best work. Among the wide roster of clients that Glint has garnered over the years, is LinkedIn. It is interesting how the world’s largest business-oriented social networking site has driven its employee engagement strategies. LinkedIn allows its managers to focus on issues related to their respective teams rather than keeping the employee feedback data limited to the HR department. This requires collection and analysis of relevant data ready at their disposal. At the center of this entire operation is Glint that brings the complete employee feedback data instantaneously without waiting for months or weeks to the hands of managers to take action plans. “The Glint platform provides us all the analysis on employee feedback allowing us to get insights into employee survey and gauge on how things are happening on a company level,” says Ben Hatch, Employee Engagement Program Manager at LinkedIn.

"We brought together the best thinking in Organizational Development and real-time technology, and combined it with an intuitive user experience designed to be used by everyday people"

Anchoring People Success

Glint is expanding its leading-edge platform for helping people become happier and more successful at work and has recently launched Team Effectiveness program to help organizations build stronger higher performing teams. Glint’s Team Effectiveness model takes into account factors such as trust, inclusion, and collaboration that are critical to a team, and therefore organizational success. Providing a dedicated focus on team dynamics, the program offers a 360-degree view of how individual teams—the foundation of most organizations— are working and communicating, enabling them to make targeted, localized decisions that enhance collaboration and productivity. “Today’s organizations increasingly rely on networks of teams—often cross-functional, fluid, and transient—to drive organizational performance. This new program will allow teams of all shapes, sizes, and longevity to understand and improve their effectiveness,” says Barnett.

Fuelling the approach of ‘people-powered processes,’ Glint will continue to enhance its platform towards employee engagement for happier employees that ensure organizational success through employee success.
- Khyati Dubal
    November 16, 2017